Retourneren
Returns at Momzense
We don’t make things difficult. But we do take care.
Your satisfaction isn’t a bonus — it’s the standard.
And because we stand for quality and exclusivity, we kindly ask that you handle our items with care. Returns are always possible, as long as they’re done thoughtfully and within our policy.
That way, the experience stays premium — for everyone. Just as it should be with Momzense.
How to Return an Item
We’ve created a clear and easy return process. Want to return something within 30 days? No problem. Just follow these three simple steps:
Step 1 — Email Us First
Send your return request to support@momzense.com.
We’ll personally guide you through the next steps.
Step 2 — Pack with Care
Make sure the item is in original condition — unworn, unwashed, with tags and protective packaging intact.
Include the completed return form and send the package using a Track & Trace code.
Step 3 — Fast Processing
Once we receive your return, we’ll assess it within 48 hours.
If approved, your refund or exchange will be processed within 5 business days.
Return Policy & Responsibilities
• Return period: within 30 days of receiving your item
• Condition: unworn, undamaged, complete, and in original packaging
• Shipping costs: return shipping is at your own expense
• Responsibility: loss or damage during return shipping is at the sender’s risk
• Form: incomplete return forms may delay or prevent processing
Need Help? We’re Here for You
Check our FAQ or reach out directly.
We’ll think with you, not against you — and handle every request with the same care and elegance you’ve come to expect from Momzense.