Algemene voorwaarden
General Terms & Conditions
These general terms and conditions apply to all purchases made via the Momzense webshop.
Article 1 – Definitions
In these terms, the following definitions apply:
Reflection period: the 30-day period during which a customer can exercise their right of withdrawal.
Consumer: the natural person not acting in the course of a profession or business.
Day: calendar day.
Ongoing transaction: an agreement for the recurring delivery of products or services over time.
Durable data carrier: any tool that allows the consumer or entrepreneur to store information personally addressed to them, enabling future access and unchanged reproduction.
Right of withdrawal: the option for the consumer to cancel the distance agreement within the reflection period.
Entrepreneur: the natural or legal person offering products and/or services to consumers remotely.
Distance contract: an agreement concluded via an organized system for remote selling, using only distance communication technologies up to and including the conclusion of the contract.
Article 2 – Company Details
Momzense
📧 Email: support@momzense.com
Chamber of Commerce (KvK): available upon request
VAT Number: NL005229159B05
Article 3 – Applicability
These terms apply to every offer made by Momzense and to all distance contracts between Momzense and the consumer.
Article 4 – The Offer
All offers are non-binding.
Obvious errors or mistakes in pricing or descriptions do not bind the entrepreneur.
Product photos reflect the actual product as closely as possible.
Article 5 – The Agreement
The contract is formed once the consumer accepts the offer and meets the conditions.
If accepted electronically, the entrepreneur will confirm receipt of the order without delay via email.
Article 6 – Right of Withdrawal
Consumers may cancel their purchase within 30 days, no explanation required.
The reflection period begins the day after the product is received.
During this time, the product must be handled with care and returned in original condition.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, return shipping costs are their responsibility — provided this was clearly stated beforehand.
All payments made by the consumer — including any standard shipping fees — will be refunded within 14 days after withdrawal notification.
Refunds may be delayed until the returned product is received, or proof of return is provided — whichever comes first.
Article 8 – Exclusions of Right of Withdrawal
The right of withdrawal can be excluded for:
• Custom-made or personalized items
• Products with a personal or intimate nature
• Items that cannot be returned due to their nature
• Products that spoil or expire quickly
• Items subject to market price fluctuations outside our control
• Hygiene-sensitive items if their seal has been broken after delivery
Article 9 – Pricing
Prices remain unchanged during the validity period stated in the offer, unless VAT rates change.
All prices shown include VAT.
Article 10 – Conformity & Warranty
Momzense ensures all products meet:
• The agreement
• The specifications stated in the offer
• Reasonable standards of usability and quality
• Applicable laws and regulations at the time of purchase
Any additional warranty provided by Momzense or its suppliers does not affect the consumer’s legal rights.
Article 11 – Delivery & Fulfillment
We treat your order with the utmost care — from processing to delivery.
Delivery will be made to the address specified by the consumer.